Customer service agents have a number of tools that allow them to improve the customer service experience by an order of magnitude.
有近一半的零售业支出将用于客户服务代理自动化、专家购物顾问和产品推荐系统。
Nearly half of the retail spending will go toward automated customer service agents and expert shopping advisors and product recommendation systems.
不过,美国企业是否雇佣更多的美国或外国客户服务代理,并不仅仅取决于经济力量。
Whether US companies employ more American or foreign customer service agents doesn't only depend on economic forces, though.
这使得客户服务代理专注于向上销售、教育、帮助和吸引客人,而不是更换菜单。
This allows customer service agents to concentrate on up-selling, educating, helping and engaging with guests, rather than changing menus.
礼节的削弱会鼓励学生们将教职员工视为一群受过太多教育的客户服务代理。
The erosion of etiquette encourages students toview faculty members as a bunch of overeducated customer service agents.
他们的客户包括Humana和Metlife,这两家大型保险公司,每家都拥有成千上万的客户服务代理。
Among their customers are Humana and Metlife, two large insurance companies,each with thousands of customer service agents.
最新版本的聊天机器人可以了解客户的情绪,并可以优先考虑并提醒人类客户服务代理进行干预。
The latest version of the chatbot can understand a customer's emotion and can prioritise andalert human customer service agents to intervene.
想象一下,如果客户服务代理或产品经理获得了那种实时支持。
(Imagine if a customer service agent or product manager got that kind of real-time support.).
客户服务代理和代表进行培训,以提高服务质量。
Customer care agents and representatives are trained in order to improve the quality of the services.
其中一些已经得到检验:上周,该公司发布了其第一个客户服务代理解决方案。
Some of that has already been in evidence: last week,the company released its first solutions for customer care agents.
这使旅客可以直接前往国际航班的登机口,而无需在机场柜台的客户服务代理处检查文件。
This allows customers to head directly to the gate forinternational flights without having their documents rechecked by a customer service agent.
这意味着客户服务代理在多达30个不同的屏幕之间切换,同时告诉客户“这个系统在今天早上有点慢”。
This meant customer service agents were toggling between as many as 30 different screens, while telling the customer“the system's a bit slow this morning”.
客户服务代理.
Customer Support Agent.
机器翻译只是人工智能技术增强客户服务代理工作的方式之一。
Machine translation is just one of the ways thattechnology is augmenting the work of human customer service agents.
但了解和使用所有这些新功能并不是什么使一个伟大的客户服务代理。
But knowing andusing all these new features is not what makes a great customer service agent.
最后,Serve的顶部有一个触摸屏,可以让任何人呼叫实时的客户服务代理。
And finally,Serve has a touchscreen on top that allows anyone to call a live customer service agent.
示例包括网站上的客户服务代理和个人助理应用程序,用于帮助管理日历活动等。
Examples include customer service agents on websites and personal assistant apps that help one with managing calendar events.
事实上,据IDC公司称,2017年支出最多的人工智能用例是自动化的客户服务代理。
In fact, according to IDC, the AI use case that saw themost spending in 2017 was automated customer service agents.
如果遇到聊天机器人无法解决的问题,将被重定向到同一渠道内的客户服务代理。
Any further issue which thecannot assist with will be redirected to the customer care agent within the same channel.
使用自然语言的机器人将走出自动客户服务代理的范畴,成为日常生活中必不可少的一部分。
The use of naturallanguage bots will amplify from use as automated customer service agents to become routine for daily living.
我们友好的客户服务代理将在工作日的24小时内回复。
Our highly responsive customer service will answer back within 24 hours on business days.
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