In addition to improving the quality of our services,by advancing our quality management efforts from a client perspective we also aim to achieve increased customer satisfaction.
The story to the car industry that gave us a customer perspective also was a very valuable content for us who sang the management philosophy of, although my ears hurt.
The customers' perspective is the starting point for all of our corporate activities. We strive to improve daily operations so that we can achieve customer satisfaction with our products and services.
To remain a manufacturer trusted by customers at all times,the GS Yuasa Group approaches manufacturing activities from the customer's perspective and works relentlessly to improve the quality of products and services.
Our products focused on customer's perspective to improve usability and convenience, and be rated highly to find out objective information quickly from a wealth of contents.
Returning to our basic focus on providing safe and excellent products and services that satisfy customers,we will realize“optimal cost” and“high quality” always from“customer's perspective.”.
We value two-way communication with customers, take feedback from customers seriously,think and act from the customer's point of view, and always strive to further improve customer satisfaction.
We realized that our manufacturing had shifted from a customer perspective to an experience bias, which meant it could not fully reflect the creativity and hypotheses we had been developing from what we actually saw and experienced on site.
By consistently anticipating future changes and trends,we will push ahead with the development of new products and technologies-always with the customer's perspective in mind-based on the"Technologies-Connect with the Best" that we have built up in our business in wiring harnesses for automobiles.
Returning to our basic focus on providing safe and excellent products and services that satisfy customers,we will realize“optimal cost” and“high quality” always from“customer's perspective.”.
Improving Quality from the Customer's Perspective Aiming to become"a company that delivers sustainable growth by providing safety and security to customers and by always remaining their first choice," Tokio Marine Group takes feedback from customers seriously and works to improve the operational quality on a constant basis.
The Human Resources DevelopmentDepartment conducts practical education around the axes of the customer perspective and professionalism for employees who belong to the Housing and Construction Division(sales, design, interiors, production, general affairs, and head office staff).
In the logistics industry, a shortage of truck drivers and personnel who work in the distribution centers has become more serious, so we are in a very harsh business environment. We, however, consider this environment to be a business opportunity and believe it is our mission to propose andexecute our services while always looking at things from the viewpoint of customers.
For corporate customers, employees from the R&D, production, and technical departments of the respective business divisions visit customers together with maintenance staff members to better understand our customers' business challenges through direct communication.This should enhance the"customer viewpoint" in our employees across customer business processes.
Under this scheme, FHI will improve the efficiency in the management and administration of dealerships adopting widely-consolidated sales network,and realize the regionalized sales activities based on the customer's perspective. This is accordingly aimed to improvethe quality of management of each dealership, and ensure the appropriate number of sales network considering the future market demand in Japan and strengthen sales forces at the dealership.
CustomerPerspective:お客様視点のモバイル体験。
A mobile experience from the customer's perspective.
お客様視点で映像コンシェルジュサイトを新規立ち上げ。
We will support from building the new video concierge by the customer's insight.
各種鋼材の販売力とお客様視点からの提案力。
Sales for various steel products and proposal based on customers' needs.
お客様視点の顧客対応ノウハウを活用し顧客満足度向上。
Improved customer satisfaction utilizing customer service know how from the customers' viewpoint.
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