Examples of using Workstation support in English and their translations into Arabic
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(o) A partial offset in the form of decreased requirements under workstation support($51,700).
Across the Organization, many service desks and workstation support teams perform their tasks manually, in some cases augmented by local processes and tools that provide limited productivity capabilities.
The infrastructure function contains server and storage management functions, communications,service desk and workstation support functions.
Non-post resources cover temporary assistance, contractual services, workstation support fees for personal computers utilized by UNODC staff funded from extrabudgetary resources, travel and training of staff, furniture and equipment and other general operating expenses.
Savings are reported for contractual services($19,800),since a part of the foreseen contracts are henceforth included in the workstation support fee.
In addition to the information management staff andfinancial resources dedicated to substantive information management, a workstation support fee for normal office automation systems and infrastructure services is charged to the Fund.
Savings of $23,800 are reported for contractual services since part of theforeseen contracts are henceforth included in the workstation support fee.
The project aims at extending the reach of consistent,effective and standardized ICT service desk and workstation support to end-users across departments, offices and missions whether in the same city, the same country or across the world.
(a) Development and maintenance of the information technology and communications infrastructure and management of its security andfurther strengthening of the workstation support programme as a common service;
The decrease of $196,500 formiscellaneous services is due to the fact that the workstation support charged by UNOV for 2001 was initially not budgeted for in the biennium 2000-2001, and was therefore directly charged to that component, and accordingly reported in the final budget.
Beginning with that biennium, the support in the informationtechnology area is separately provisioned under the workstation support programme, implemented for all Vienna-based programmes.
A standardized workstation environment enables service desk staff to remotely administer problems encountered by the end-user, and not only improves the speed of response and resolution,but also reduces staffing needs for workstation support.
Non-post resources cover other staff costs,contractual services, workstation support fees for personal computers utilized by UNODC staff funded from extrabudgetary resources, travel and training of staff, communications, supplies, furniture and equipment, and other general operating expenses.
The Finance Support Service(budget: $1,918,600) will see a volume increase of $210,000, consisting of an increase of $352,300 for staffing resources,of $20,000 for travel and of $93,800 for contractual services(workstation support fee and ProFi).
The large increase of $149,800 formiscellaneous services is related to the introduction of the workstation support fee for 2000-2001, initiated by UNOV in 2001 and for which no budgetary provision could be anticipated in the revised support budget since the level of reimbursement was not yet decided upon.
For example, in section 29G, table 29G.7, item 2, the support costs required for workstations would be decreased because of improvedinventory reporting to ensure proper charging of workstation support costs to extrabudgetary funds where applicable;
The decrease is partially offset by increased salary costs($208,100)and the transfer to general-purpose funds of a related share of workstation support($84,000), contribution to the common medical services($24,000), contribution to the joint building management services($36,000) and the cost of providing remote access($3,200).
The External Relations and Fund Raising Unit(budget: $1,277,500) will have a volume decrease of $929,200, including a decrease of $1,015,100 for staffing resources and an increase of $84,900 for contractual services,related to the workstation support fee and the inclusion of ProFi requirements.
The United Nations Office at Vienna will decrease workstation support costs by improving inventory reporting to aid in identifying workstation fees, analysing workstations assigned and increased client interaction to examine list items and remove superfluous workstations, and charging the correct extrabudgetary funds where applicable.
Increases are registered for posts($577,200) which are explained above; contractual services($251,800) mainly due to the inclusion of the maintenance costs of ProFi in the support budget,as well as the inclusion of the workstation support fee; training of staff($56,500); and travel of staff($52,300) due to the re-establishment of the Planning and Evaluation Unit.
Non-post resources cover other staff costs,contractual services, workstation support fees for personal computers utilized by UNODC staff funded from programme support cost funds, travel and training of staff, communications, supplies, furniture and equipment, contribution to the common medical services, contribution to the joint building management services, and other general operating expenses.
(e) Workstation automation. The introduction of enterprise-wide remote control and software distribution tools will provide capabilities for the service agents at the regional service desks to quickly restore workstations and provide workstation management tools to reduce incidents at individual workstations. This will reduce workstation support labour costs by approximately 15 per cent, producing estimated annual savings of between $7.4 million and $11.2 million;
Primary factors driving ESSO implementations are high password related help desk costs andthe need for shared workstation support. However, improved user convenience is the most deeply seated need. Enterprises turn to ESSO tools when users must manage a sustained, unacceptable number of user IDs and passwords for atleast the next two years, despite attempts to reduce this complexity with other reduced sign-on tools and techniques.”.
(b) An increase in non-post requirements of $350,100, which includes(i) the transfer from general-purpose funds of non-post resources related to the UNODC Programme and Financial Information Management System(ProFi);(ii) increased requirements for the Information Technology Service under, inter alia,other staff costs, workstation support and furniture and equipment;(iii) increased requirements under training; partially offset by(iv) decreased requirements under general temporary assistance in the Financial Resources Management Service.
Furthermore, the tools to support service desks and workstation operations are nonstandard and limited in functionality.
This is a must tool in every workstation. Thank you for the support.”.
Moreover, the service desks do not have standard working methods in accordance with best practice,and use tools with limited functionality to support service desks and workstation operations.
(a) There are 131 ICT service desks,currently supporting multiple variable workstation environments as well as providing telecommunications support;
(d) There are currently 131 ICT service desks,supporting multiple variable workstation environments as well as providing telecommunications support(ibid., para. 101).
Accenture will also help Sadara manage services for helpdesk,field support, workstation services and computer platform and network support, including data center operations. In addition, Accenture will work with Sadara to support the company's Saudization strategy.
